While being into Business or running a company there are several occasions that there are problems that are seemingly difficult to solve, or you run into issues that seem to be an uphill task to resolve.
As I have observed, it is a common trend for people to JUMP onto the problem immediately. Many a times I have observed there is loss of time just because it is completely unknown, "what is the actual problem". Everyone wants to hold either of the one ends and create a chaos about it.
Problem Identification
In most cases, it is evident that no one knows what exactly is "the problem". But then there is another big problem how do we identify it? For me the elimination method works the best. How do I work?
1. List all the possible items that has led to the problem or so called problem.
2. Eliminate each item after confirming that it is not a problem or not caused the problem
3. After reaching to a single item, evaluate (dont conclude) whether is it really "the problem" or has led to "the problem"
4. If the answer is Yes, you got the culprit, if no, still need to do more forensic investigation.
The problem is identified, What next?
Problem Solving
After getting to the problem it does not mean that the problem can be easily resolved. Again the elimination method work, however have to be very careful on this.
1. List down the possible solutions or resolutions to the problem or issues.
2. List down the possible impacts (because many a times we get into problem solving and forget about the negative impact it might be having on other items not listed or observed)
3. Have preventive action in place to ensure that it is not repeated
4. Document everything done so that it can be easily passed or referenced in future.
Business Level Scenarios
On the business level the scenario may not differ much from the day to day problem resolution. The participants change, the impacts change.
For Example: IF there are quality failures observed by your client from time to time there could be a negative impact on the business relationship. However few things to note:
a. Are these problems due to frequent changes requested by the client.
b. Has the client made his best effort to provide you enough information leading you to resolving the problem
c. Or is that the client is being just a Brick Wall
If either of the above is true, then its better to discontinue the relation, if not, you are out of Business.
It is best that the client and the service provider engage in honest and complete efforts in issue resolutions. This is mutual business growth.
Beware never take the client for granted to help resolve all the problems. You are the service provider, and its your job to provide the services with the agreed quality level. It is always expected that the service provider at all times provides the service to the agreed SLA and quality levels.
Business continuity also leads to an attitude to give in to all the clients demands at all points in time. This is however very crucial to understand, as long as there are businesses running there will be clients, customers, endusers, and providers.
I have also seen scenarios, where CXO level executives talking about solving business problems of potential clients, and for a fact are in the same scenario probably worse than the client.
Businesses need to identify and resolve the internal problems first, set achievable the business goals, the direction and then move ahead confidently.
Its like "You Can Never Lay A Foundation on Loose Sand"
Next Post: ... still thinking a Random Topic
As I have observed, it is a common trend for people to JUMP onto the problem immediately. Many a times I have observed there is loss of time just because it is completely unknown, "what is the actual problem". Everyone wants to hold either of the one ends and create a chaos about it.
Problem Identification
In most cases, it is evident that no one knows what exactly is "the problem". But then there is another big problem how do we identify it? For me the elimination method works the best. How do I work?
1. List all the possible items that has led to the problem or so called problem.
2. Eliminate each item after confirming that it is not a problem or not caused the problem
3. After reaching to a single item, evaluate (dont conclude) whether is it really "the problem" or has led to "the problem"
4. If the answer is Yes, you got the culprit, if no, still need to do more forensic investigation.
The problem is identified, What next?
Problem Solving
After getting to the problem it does not mean that the problem can be easily resolved. Again the elimination method work, however have to be very careful on this.
1. List down the possible solutions or resolutions to the problem or issues.
2. List down the possible impacts (because many a times we get into problem solving and forget about the negative impact it might be having on other items not listed or observed)
3. Have preventive action in place to ensure that it is not repeated
4. Document everything done so that it can be easily passed or referenced in future.
Business Level Scenarios
On the business level the scenario may not differ much from the day to day problem resolution. The participants change, the impacts change.
For Example: IF there are quality failures observed by your client from time to time there could be a negative impact on the business relationship. However few things to note:
a. Are these problems due to frequent changes requested by the client.
b. Has the client made his best effort to provide you enough information leading you to resolving the problem
c. Or is that the client is being just a Brick Wall
If either of the above is true, then its better to discontinue the relation, if not, you are out of Business.
It is best that the client and the service provider engage in honest and complete efforts in issue resolutions. This is mutual business growth.
Beware never take the client for granted to help resolve all the problems. You are the service provider, and its your job to provide the services with the agreed quality level. It is always expected that the service provider at all times provides the service to the agreed SLA and quality levels.
Business continuity also leads to an attitude to give in to all the clients demands at all points in time. This is however very crucial to understand, as long as there are businesses running there will be clients, customers, endusers, and providers.
I have also seen scenarios, where CXO level executives talking about solving business problems of potential clients, and for a fact are in the same scenario probably worse than the client.
Businesses need to identify and resolve the internal problems first, set achievable the business goals, the direction and then move ahead confidently.
Its like "You Can Never Lay A Foundation on Loose Sand"
Next Post: ... still thinking a Random Topic
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